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What's in the Report
What Is Digital Commerce?
Digital commerce is the core technology that enables customers to purchase goods and services through an interactive and self-service experience. Digital commerce platforms provide necessary information for customers to make their buying decisions, and use rules and data to present fully priced orders for payment.
Digital Commerce Peer Reviews
This document will highlight some key insights for the digital commerce market based on 18 months of reviews, and will also point you to particular ways to use the site in your buying process. In addition to the synthesis provided by the “Voice of the Customer”.
What Is Gartner Peer Insights™ “Voice of the Customer”?
The “Voice of the Customer” is a document that synthesizes Gartner Peer Insights’ reviews into insights for IT decision makers. This aggregated peer perspective, along with the individual detailed reviews, is complementary to Gartner expert research and can play a key role in your buying process, as it focuses on direct peer experiences of implementing and operating a solution.
Vendor Summaries
Gartner Peer Insights™ ‘Voice of the Customer’: Digital Commerce summarizes key information for each vendor included in the “Voice of the Customer”.
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Gartner® analyzes and compares 13 leading digital commerce platforms based on user review scores, willingness to recommend, and market adoption rates.
2023 Gartner® Peer Insights™
Digital Commerce Platforms
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The 'Voice of the Customer' is a document that synthesizes Gartner Peer Insights’ reviews into insights for IT decision makers. This aggregated peer perspective, along with the individual detailed reviews, is complementary to Gartner expert research and can play a key role in your buying process, as it focuses on direct peer experiences of implementing and operating a solution.
In this report on Digital Commerce, Gartner analyzes and compares 13 digital commerce platforms based on user review scores, willingness to recommend, and market adoption rates.
Only vendors with 20 or more eligible published reviews during the specified 18-month submission period are included.
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Gartner Disclaimer:
Gartner, Gartner Peer Insights ‘Voice of the Customer’: Digital Commerce, By Peer Contributors, 25 January 2023.
GARTNER is a registered trademark and service mark, and PEER INSIGHTS is a trademark and service mark, of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved.
Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product, or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.
